Orders, Shipping and Returns

The goal of Dorel Juvenile Group, Inc. is to provide a convenient shopping experience.

Orders

If an item you have ordered is not in stock we will cancel your order and provide you with notice of the cancellation.

Product Descriptions

We attempt to be as accurate as possible in describing our products. However, we do not warrant that product descriptions or other content of our website are accurate, complete, reliable, current, or error-free.

Prices

In the event a product is listed at an incorrect price due to mistake or typographical or other error, we will have the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted. 

Payment

All payments must be made by credit card. No other payment methods are currently accepted. Your rights as a cardholder are governed solely by your card issuer agreement. You agree to notify us within sixty (60) days after any discrepancy appears on your credit card statement or such discrepancy will be deemed waived. If we do not receive payment from your credit card issuer or its agent, you agree upon our demand to pay all amounts due. You are responsible for paying any sales, use, value-added or other taxes imposed on your purchases.

Shipping and Returns

Dorel Juvenile Group tries its best to make sure that our customers receive their products in the most timely and inexpensive way possible. All orders placed with us are shipped as soon as possible. Please expect your order to be shipped within 5 business days.  All orders are shipped by Federal Express standard Ground.  Shipping and handling charges can be found below:

Product Subtotal	Shipping & Handling Charge
Up to $15.00	$4.75
$15.01 – $25.00	$6.75
$25.01 - $40.00	$8.75
$40.01 - $60.00	$10.75
$60.01 - $100.00	$13.75
$100.01 – $250.00	$15.95
$250.01 and Over	10% of order total

 Please Note: Some items may require an additional surcharge based on weight or size of product.

Dorel Juvenile Group delivers quality products to your door. If, for any reason, your shipment is not satisfactory, please follow our return policy. Returns can only be made 30 days after receiving your product(s). All returns must be over $15 in total value. Any return for less than this total amount may not be permitted. Special Orders may not be returnable. Please contact customer service for more information.

We can process returns and refunds only for items purchased from Dorel Juvenile Group on Safety1st.com and Coscojuvenile.com. To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.

Follow the simple directions below to make your return by mail:

1. Contact our customer service group at (866) 925-9970 to process your return.

2. You will be given a return goods authorization (RGA) number within 48 hours. Along with RGA number you will receive a ship-to address to which you must send your merchandise.

 3. Be sure to include your RGA number with your merchandise. This number will be used to ensure that you receive your credit.

 4. Be sure to put ATTN: Internet Sales on your shipping label.

All items returned to Dorel Juvenile Group must be accompanied by the Return Goods Authorization number provided by customer service. In the event you return an item without the Returns Good Authorization number, you will not receive credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees. You are responsible for all freight/shipping charges.

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. In other cases, return postage will be paid by you. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds will be provided.